What is Q-Certified?

What is covered?

In addition to our factory certified pre-owned programs, we are pleased to offer a full line up of “Q” Certified Pre-Owned vehicles for almost all off brand models and vehicles not eligible for the factory certified pre-owned programs. The “Q” certification process consists of the following:
• A thorough 128-point mechanical and appearance inspection is performed to ensure that each vehicle meets the “Q” Certified standards.
• Only ASE Certified Technicians who have completed “Q” Certified training on our exacting standards may perform our comprehensive inspection process
• A nationally known, independent third party, randomly evaluates our dealership to ensure compliance with the strict “Q” certified standards
• All eligible vehicles go through a comprehensive vehicle history evaluation to ensure that the vehicle being delivered has a “clean” title history
At our store, we run a Carfax Vehicle History Report at no cost to you to assure that your “Q” Certified vehicle does not contain any DMV-reported incidents such as salvage, fire, flood damage, odometer problems or lemon history.


 
A copy of each car's Carfax Vehicle History Report will be kept at our dealership and will be available for you to see.

The Warranty

• 2 Years / 100,000 Mile Warranty 
     Coverage ends 2 years from the vehicle purchase date or when 100,000 miles is registered on the odometer, whichever comes first
• Powertrain Coverage
     Coverage includes engine, transmission, front wheel drive and rear wheel drive components
• Nationwide Protection
     Coverage is effective anywhere in the continental United States of America, Alaska, Hawaii and Canada
• Rental Reimbursement  
     If your vehicle is kept in a repair facility overnight for covered repairs, rental car coverage is provided

One Year Membership – Road America "Auto Assist" Program

• Roadside Assistance Benefits – Pays up to $50 per occurrence for covered roadside assistance including the following: 
      Towing Service
       Flat Tire Assistance
       Battery Service
       Lock-Out Assistance
       Gas, Oil, Fluid & Water Delivery Service
• Emergency Travel Expense Reimbursement 
       If your vehicle is disabled due to covered mechanical failure more than 100 miles from home, program members will be reimbursed up to $1,000 for emergency commercial lodging, meals and transportation expenses (Not available in California and New York)
• Tire Hazard Protection Benefit
      Road America will pay to replace or repair a damaged tire if the damage is caused by a road hazard (tire wear must be 4/32” or better at time of incident or protection is void)(Not available in New York)
The information provided on this website is intended to provide only an overview of the “Q” Certified program. For exact coverage, exclusions and limitations of the “Q” Certified Limited warranty, please review the “Q” Ultimate Limited Warranty form.


The Q Ultimate® Limited Warranty
Administered by:
Automotive Warranty Services, Inc.
5050 North Broadway